Deliveries:
- After placing your order, you will be contacted to confirm the order and also informed of the delivery charge (if applicable).
- Once the order has been confirmed, you will be notified regarding the delivery time , which will be anywhere between 1 and 5 working days depending on your location.
- Deliveries are made between 8am and 6 pm on weekdays only.
- You will be notified regarding the estimated time of delivery and given a tracking number if you reside outside of Cape Town, where our stock is stored.
- If you are residing in the Cape metropole, Trendy Homes has its own in-house deliveries, and you will be informed via sms or email, regarding the delivery time.
- You may also elect to collect your purchases from our warehouse, by arrangement, situated at Unit B11, Sebastian Road, Sunnydale, Cape Town.
- Once you have received your goods, it is the onus of the customer to check the goods first, before signing, as a signed delivery note, will be deemed to be that the product(s) were received in good order.
Returns:
- Purchased Goods may be returned for credit, within 14 days and must be unopened, in good condition and in its original packaging.
- Special / custom orders cannot be returned for credit.
- The customer is responsible for shipping and handling charges (if applicable) on all correctly delivered goods.
- A handling charge of 15 %, will be levied on all returned goods, unless the return is a result of Trendy Homes error.(eg damaged or incorrectly supplied goods)
- Refunds will be paid within 5 working days after we receive the returned goods.
- If you need to return an item, you may contact our office at 021 786-2657 or email us at info@trendyhomes.co.za