Deliveries and returns


aftersales
Deliveries:

  1. After placing your order, you will be contacted to confirm the order and also informed of the delivery charge (if applicable).
  2. Once the order has been confirmed, you will be notified regarding the delivery time , which will be anywhere between 1 and 5 working days depending on your location.
  3. Deliveries are made between 8am and 6 pm on weekdays only.
  4. You will be notified regarding the estimated time of delivery and given a tracking number if you reside outside of Cape Town, where our stock is stored.
  5. If you are residing in the Cape metropole, Trendy Homes has its own in-house deliveries, and you will be informed via sms or email, regarding the delivery time.
  6. You may also elect to collect your purchases from our warehouse, by arrangement, situated at Unit B11, Sebastian Road, Sunnydale, Cape Town.
  7. Once you have received your goods, it is the onus of the customer to check the goods first, before signing, as a signed delivery note, will be deemed to be that the product(s) were received in good order.

Returns:

  1. Purchased Goods may be returned for credit, within 14 days and must be unopened, in good condition and in its original packaging.
  2. Special / custom orders cannot be returned for credit.
  3. The customer is responsible for shipping and handling charges (if applicable) on all correctly delivered goods.
  4. A handling charge of 15 %, will be levied on all returned goods, unless the return is a result of Trendy Homes error.(eg damaged or incorrectly supplied goods)
  5. Refunds will be paid within 5 working days after we receive the returned goods.
  6. If you need to return an item, you may contact our office at 021 786-2657 or email us at info@trendyhomes.co.za